FREQUENTLY ASKED QUESTIONS
At Local Store: Cash, any credit or debit card that displays a Visa, American Express, Diners, Discover, or MasterCard logo.
I can also accept NFC payments via Google and Apple Pay.
The estimated shipping costs can be calculated during the checkout process.
You can choose Free Pickup In Store at checkout—it’s available for all items!
(WAIT TO HEAR FROM US We’ll let you know when your order is ready for pickup.)
This means that the product is currently not in stock at The Bitmade Store. You can still order the article, and The Bitmade Store will then order the article at the supplier. In general the delay on backordered articles is 1 to 2 weeks time.
Orders containing backordered items are shipped when all articles are back in stock. If the foreseen delay is more than 2 weeks, then we will contact the customer to see what we can do.
Last Updated: 03/02/2024
Thank you for choosing Bitmade! We appreciate your business and want to ensure your satisfaction with our products/services.
1. Refund Eligibility
1.1. We offer refunds within 14 days of the purchase date.
1.2. To be eligible for a refund, the item/service must be unused, in the same condition that you received it, and in the original packaging.
2. Non-Refundable Items/Services
Refunds do not apply to customized products such as printed clothing. By retaining the product, you accept it as expected. We ensure accurate depiction prior to production. Any discrepancies must be reported pre-production. Post-production, we offer replacements for defects only.
2.1. The following items/services are non-refundable: – Downloadable software or digital products. – Services that have been completed.
3. Refund Process
3.1. To initiate a refund, please contact our customer support team here within the specified refund period.
3.2. Provide your order number, the reason for the refund request, and any supporting documentation.
3.3. Once your request is received, we will review it and notify you of the approval or rejection of your refund.
4. Refund Approval
4.1. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 14 business days.
4.2. If your refund is rejected, we will provide a detailed explanation of the decision.
5. Late or Missing Refunds
5.1. If you haven’t received a refund after the specified period, please check your bank account again.
5.2. If the issue persists, contact your credit card company or bank, as processing times may vary.
5.3. If you’ve done all of this and still have not received your refund, please contact us at info@bitmade.com.
6. Postage Costs
6.1. Any postage or shipping costs incurred for the original purchase are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6.2. If you are eligible for a refund, the cost of return postage will be the responsibility of the customer, unless the return is due to an error on our part.
6.3. We recommend using a trackable shipping service or purchasing shipping insurance when returning items. We cannot guarantee that we will receive your returned item.
7. Contact Information
If you have any questions about our refund policy, please contact us at [your contact information].
8. Policy Changes
8.1. We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon posting on the website.
Thank you for choosing Bitmade. We appreciate your trust and value your satisfaction.